Helping a loved one
Lead with concern, avoid threats or shame, offer concrete help, and call emergency services when safety is at risk.
Patient & family resources
Practical information for every stage of care
Find appointment guidance, treatment information, records instructions, referral resources, crisis contacts, and support for families and community partners.
A calm, respectful place to beginNew patients
Start here
What outpatient treatment includes
Understand Harbor’s assessment, counseling, MAT-support, coordination, and aftercare services.
Treatment overviewPrepare for your first visit
See what happens, what to bring, and how level-of-care decisions are made.
First-visit guideUnderstand payment
Learn how to request benefit verification and ask about self-pay responsibility.
Insurance & paymentRequest an appointment
Prepare a callback request or call the office directly for the fastest response.
Get startedCurrent patients
Manage your care
Patient forms
Ask for the current version of required forms and learn how to return them safely.
Forms informationMedical records
Review the basic steps for requesting or authorizing release of records.
Records processOffice & directions
Find the Philadelphia address, weekday hours, phone number, and directions.
Visit HarborCommon questions
Get concise answers about services, appointments, medications, privacy, and emergencies.
Read FAQsImmediate help
Crisis and emergency resources
Call 911For overdose, trouble breathing, unconsciousness, seizures, severe withdrawal, or another medical emergency.Call or text 988Free, confidential, 24/7 crisis support for emotional distress, suicidal thoughts, or substance-use concerns.FindTreatment.govSearch the federal treatment locator for additional mental-health and substance-use services.
Harbor is not an emergency service and does not provide 24-hour crisis response or inpatient detoxification.
Families & partners
Support without taking away the patient’s voice
Family members and community partners can encourage treatment, help with transportation, learn overdose-response steps, and support recovery goals. Because substance-use treatment records receive strong confidentiality protection, Harbor may need written patient authorization before discussing care with another person.
Take the next step
Request an appointment You do not have to figure this out alone.
Same-day visits and walk-ins are welcome during office hours. Call Harbor of Health to ask questions or request an outpatient assessment.